hypothesis / hypothesis/support-legacy

Draft initial document and get feedback from the team

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Description

Drafting the guide [here](https://docs.google.com/document/d/1KtpXNkPo9-PZJW8kMD2f6xKRzJ5XOtVCUI67qoOYDgM/edit). Still needs:

- [ ] Responding to partner requests
- [x] Monthly DO review calls
- [x] Preparing for quarterly All-Hands
- [x] Product and Bug prioritization
- [ ] Attending standup and working alongside Engineering sprints
- [ ] Maintaining Heroic KB and NinjaForms plugins
- [ ] Support for Education
- [ ] Support for Partners
- [ ] Working groups & special projects
- [ ] Collecting and Reporting Analytics
- [x] List of meetings a new Support Engineer should be added to
- [ ] List of suggested Slack channels

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