hypothesis / hypothesis/support-legacy

via3 error when attempting to load https://www.arrow.com/en/research-and-events/articles/fpga-mining

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Description

**Describe the bug**
LMS app user reported the following error page when creating an assignment at https://www.arrow.com/en/research-and-events/articles/fpga-mining
`UpstreamServiceError: HTTPSConnectionPool(host='www.arrow.com', port=443): Read timed out. (read timeout=10)`

`URL: https://via3.hypothes.is/route?url=https%3A%2F%2Fwww.arrow.com%2Fen%2Fresearch-and-events%2Farticles%2Ffpga-mining&via.client.openSidebar=1&via.client.requestConfigFromFrame.origin=https%3A%2F%2Flms.hypothes.is&via.client.requestConfigFromFrame.ancestorLevel=2&via.external_link_mode=new-tab`

`Third party URL: https://www.arrow.com/en/research-and-events/articles/fpga-mining`

**To Reproduce**
Steps to reproduce the behavior:
1. Go to https://via3.hypothes.is
2. Enter `https://www.arrow.com/en/research-and-events/articles/fpga-mining` for the URL
3. See error

OR

1. Go to https://via3.hypothes.is/route?url=https%3A%2F%2Fwww.arrow.com%2Fen%2Fresearch-and-events%2Farticles%2Ffpga-mining
2. See error

**Expected behavior**
via3 should proxy the page successfully.

**Screenshots**
![Screen Shot 2020-11-05 at 9 25 01 AM](https://user-images.githubusercontent.com/71603629/98287297-26590380-1f73-11eb-8b81-9fa3e4077e30.png)

**Desktop (please complete the following information):**
- OS: MacOS 10.15.7
- Browser: Chrome & Firefox
- Versions: 86(chrome) & 82(ff)

Contributor guide

No contributing guide indexed for this repository

Research direction

Start by reproducing the failure through the via3.hypothes.is route with the listed Arrow URL and inspect the timeout response. Trace the route's handling of the third-party URL; done means the page proxies successfully without the reported UpstreamServiceError.

Written by the indexing model from the issue text.

Assessment

Domain
backend
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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