Reolink RLN4E NVR not able to store / pass prewritten messages thru to POE or WIFI doorbells.

@starkillerOG is already working on this.

Since Sep 9, 2026.

### The problem

I installed wifi reolink doorbells. The feature to pass pre-written messages to the device thru Home Assistant worked as advertised.
When I moved those doorbells into a RLN4E NVR, the list remained unknown no matter what I tried to do in the Reolink App or the HA Reolink Integration
https://community-assets.home-assistant.io/original/4X/5/2/7/527aff8dbe1c532cc7f38455b9368daf4463835a.png
.https://community-assets.home-assistant.io/original/4X/5/c/a/5cac8d986be84762b8967c561aff63758df41a97.png

Full details found here as per troubleshooting:
https://community.home-assistant.io/t/reolink-doorbell-canned-responses/1024432

### What version of Home Assistant Core has the issue?

## System Information version | core-2026.9.1 -- | -- installation_type | Home Assistant OS dev | false hassio | true docker | true container_arch | amd64 user | root virtualenv | false python_version | 3.14.6 os_name | Linux os_version | 6.18.39-haos arch | x86_64 timezone | America/Chicago config_dir | /config Home Assistant Cloud logged_in | true -- | -- subscription_expiration | March 2, 2027 at 18:00 relayer_connected | true relayer_region | us-east-1 remote_enabled | true remote_connected | true remote_server | us-east-1-1.ui.nabu.casa alexa_enabled | false google_enabled | true cloud_ice_servers_enabled | true certificate_status | ready instance_id | 7efe06eadb844cf6a4392df884c1ff63 iot_state | connected iot_tries | 0 certificate_expire_date | October 23, 2026 at 23:32 certificate_fingerprint | 0be3c343c065fc8e07f062ecd63c44c8d8086adf certificate_alternative_names | undefined can_reach_cert_server | ok can_reach_cloud_auth | ok can_reach_cloud | ok HACS GitHub API | ok -- | -- GitHub Content | ok GitHub Web | ok HACS Data | ok GitHub API Calls Remaining | 5000 Installed Version | 2.0.5 Stage | running Available Repositories | 4137 Downloaded Repositories | 21 Home Assistant Supervisor host_os | Home Assistant OS 18.2 -- | -- update_channel | stable supervisor_version | supervisor-2026.09.0 agent_version | 1.10.0 docker_version | 29.6.2 disk_total | 916.2 GB disk_used | 57.6 GB nameservers | 10.10.100.1 healthy | true supported | true host_connectivity | true supervisor_connectivity | true ntp_synchronized | true virtualization | board | generic-x86-64 supervisor_api | ok version_api | ok installed_addons | Advanced SSH & Web Terminal (24.1.3), ESPHome Device Builder (2026.8.2), Home Assistant Google Drive Backup (0.112.1), Mosquitto broker (7.1.0), Samba share (12.10.0), Studio Code Server (7.0.0), ZeroTier One (0.26.2), Zigbee2MQTT (2.14.1-1), eWeLink Smart Home (1.4.6), Plex Media Server (4.1.1), Whisper (3.5.3), Piper (2.3.4), openWakeWord (2.1.1), MQTT Explorer (browser-1.0.3), Remote Backup (2025.2.0), MariaDB (3.0.1), OpenThread Border Router (3.1.2), Matter Server (9.2.0), ZigStar TI CC2652P/P7 FW Flasher (0.4.1), TasmoBackup (1.08.00), Z-Wave JS UI (7.6.0), Tasmota Device Manager (2022.6.0) Dashboards dashboards | 5 -- | -- resources | 5 views | 23 mode | storage Network Configuration adapters | lo (disabled), enp2s0 (enabled, default, auto), hassio (disabled), docker0 (disabled), ztqu3izn2a (disabled), veth0a37078 (disabled), vetha8cb2ba (disabled), veth6d164bf (disabled), veth3797bad (disabled), veth6f9f1d8 (disabled), veth9ae5cd3 (disabled), wpan0 (disabled), vethc4470f2 (disabled), veth19d6201 (disabled), vethc8e6125 (disabled), vethff1005e (disabled), veth64d9aeb (disabled), vethf788c5b (disabled), veth96bc68e (disabled), veth6de732c (disabled), veth6002c8e (disabled), veth0e359ed (disabled) -- | -- ipv4_addresses | lo (127.0.0.1/8), enp2s0 (10.10.100.8/28), hassio (172.30.32.1/23), docker0 (172.30.232.1/23), ztqu3izn2a (10.147.20.136/24), veth0a37078 (), vetha8cb2ba (), veth6d164bf (), veth3797bad (), veth6f9f1d8 (), veth9ae5cd3 (), wpan0 (), vethc4470f2 (), veth19d6201 (), vethc8e6125 (), vethff1005e (), veth64d9aeb (), vethf788c5b (), veth96bc68e (), veth6de732c (), veth6002c8e (), veth0e359ed () ipv6_addresses | lo (::1/128), enp2s0 (fdab:6477:b536:2196:87a4:ebdf:f427:4185/64, fe80::db5b:9495:239b:e28c/64), hassio (fd0c:ac1e:2100::1/48, fe80::9801:73ff:fe91:5443/64), docker0 (fdd1:d7d1:2c27::1/64, fe80::20c0:66ff:fe29:c045/64), ztqu3izn2a (fe80::7015:e5ff:fed6:2746/64), veth0a37078 (fe80::eca9:aeff:fe98:a23c/64), vetha8cb2ba (fe80::5449:b2ff:fe64:9166/64), veth6d164bf (fe80::70e7:2fff:fe28:33b0/64), veth3797bad (fe80::cbe:8dff:fe56:8fd3/64), veth6f9f1d8 (fe80::603e:3dff:fecd:da49/64), veth9ae5cd3 (fe80::4006:abff:fe4d:607c/64), wpan0 (fdc6:4174:ceb0:b18:0:ff:fe00:fc11/64, fd05:ad0:c176:1:844c:53f8:a51f:49f3/64, fdc6:4174:ceb0:b18:0:ff:fe00:fc38/64, fdc6:4174:ceb0:b18:0:ff:fe00:fc10/64, fdc6:4174:ceb0:b18:0:ff:fe00:fc00/64, fdc6:4174:ceb0:b18:0:ff:fe00:7000/64, fdc6:4174:ceb0:b18:7131:fa3:7a1a:a831/64, fe80::20ff:494d:33b:d484/64), vethc4470f2 (fe80::c07e:6bff:fef0:c462/64), veth19d6201 (fe80::c0e4:79ff:fe7d:ffed/64), vethc8e6125 (fe80::fca0:3dff:fea2:159b/64), vethff1005e (fe80::5cee:6cff:fe64:4f9d/64), veth64d9aeb (fe80::788c:33ff:fee4:2903/64), vethf788c5b (fe80::280d:5aff:fef7:6a63/64), veth96bc68e (fe80::d0a2:6eff:feaa:5924/64), veth6de732c (fe80::449d:5bff:fe82:91bb/64), veth6002c8e (fe80::c84d:dcff:fedb:4707/64), veth0e359ed (fe80::90a9:10ff:feae:e618/64) announce_addresses | 10.10.100.8, fdab:6477:b536:2196:87a4:ebdf:f427:4185, fe80::db5b:9495:239b:e28c Recorder oldest_recorder_run | September 5, 2026 at 21:18 -- | -- current_recorder_run | September 9, 2026 at 11:31 estimated_db_size | 619.26 MiB database_engine | sqlite database_version | 3.53.2 Sonoff version | 3.12.2 (871119a) -- | -- cloud_online | 1 / 3 local_online | 1 / 1

### What was the last working version of Home Assistant Core?

_No response_

### What type of installation are you running?

Home Assistant OS

### Integration causing the issue

reolink

### Link to integration documentation on our website

https://www.home-assistant.io/integrations/reolink/

### Diagnostics information

I don't think there's an actual error, just no way to populate the pre-written statements for the doorbell to pick up on. Returns 'unknown'.
When the RLN4E NVR was not in use, the field was populated with a list as expected.

### Example YAML snippet

```yaml

```

### Anything in the logs that might be useful for us?

```txt

```

### Additional information

_No response_