hackforla / hackforla/website

Zoom Onboarding Experience Surveys

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#3,003 40 comments 0 reactions 0 assignees View on GitHub
Complexity: Small feature: research feature: Survey Research: RP001 Research: RP013 role: user research size: 1pt
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JavaScript
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2d 21h
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Description

### Overview
We need to create surveys at the end of each section of the Zoom Onboarding slides to gather feedback from new volunteers on their experiences during the onboarding process (about the process). So that we will get a more complete picture (higher response rate during onboarding than after).

### Action Items
- [x] Review the Zoom Onboarding slide decks
- [x] Bonnie's presentation
- [x] Self Paced presentation
- [x] Find the end of each section in Bonnie's presentation and plan how the surveys will be integrated into the slides
- [x] Discuss with team how people might give feedback on the self-paced slides that come after the Bonnie's presentation (informational part) - you might decide that it remains as is with a survey at the end only.
- [x] Review the Google Form below as a survey example
- [x] Keeping them short, create surveys for each section of Zoom Onboarding, referencing specifics from each section if necessary
- [x] Review surveys with Lead and/or team members to gather feedback and to brainstorm additional questions that might be of value to ask
- [x] Review surveys to be integrated in Zoom Onboarding slides with Research Lead and then Product team
- [x] Work with Product team to integrate surveys into zoom4 account for upcoming onboardings
- [ ] Update Action Steps spreadsheet with this issue being completed

### Research Plan assets
https://github.com/hackforla/website/wiki/Onboarding-Research

### Resources/Instructions
- [Onboarding slides](https://docs.google.com/presentation/d/127UC7q5JOgc5oPev4bbEdydchany-rVBkPRn4w6DMek/edit) - Bonnie's presentation
- [self-paced onboarding slides](https://docs.google.com/presentation/d/1bueC40PkklLSJVPttiFeYJvcB69PgJx8pxZK5G7gzzo/edit) - provided to attendees after Bonnie's presentation
- [Google Form survey example](https://docs.google.com/forms/d/e/1FAIpQLScXnJSyCXgO_RCAuCyOkG4sqGILpAepTlJ0HOaK4H_ccEVmNw/viewform)
- [action steps spreadsheet - HfLA onboarding research](https://docs.google.com/spreadsheets/d/1NjrbicVDyd8aTXfPXUAdlX2xg9F3Ez9VThj4EwG-ouw/edit#gid=0)
- [Zoom Poll questions](https://docs.google.com/document/d/1n1KInsUPAETTAH8UhScksXX8K9e-8VWv9MxQJ9AXWH4/edit)
- [Google Drive Folder](https://drive.google.com/drive/folders/1h1n7tjhRAVi99naKZy65LoEFl1RV0363)

Contributor guide

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