hackforla / hackforla/tdm-calculator
Research EPIC: FAQ Page Usability Testing (Users: Dogfooding)
- Dominant language
- JavaScript
- Stars
- 68
- Forks
- 47
- Avg merge
- 3d 9h
- Merged PRs (30d)
- 25
Description
### Dependency
- #1344
- #1714
- #2073
### Overview
We need to conduct a general usability testing on the "FAQ" page for end users and identify any pain points with the current designs and functions of this page. This page has not been through any testing thus far and therefore requires a general user test.
#### Detail
We're not testing:
- if a user needs help on something in the My Projects Page, do they know where to find it?
- if a user does know where to find the content/answers (to their questions in the FAQ page), do the answers explain the information adequately - does the user understand it?
### Action Items
- [x] #2100
- [ ] #1690
- [ ] Get Research Plan approved by PMs
- [ ] #1707
- [ ] #2449
- [ ] Run proposed User Testing questions by PMs
- [ ] #1708
- [ ] Conduct UXR Team Training
- [ ] Recruit Interviewees
- [ ] Schedule Interviews
- [ ] Conduct Interviews
- [ ] #2101
- [ ] FigJam Board
- [ ] #2102
- [ ] Create Presentation of findings for Stakeholders
- [ ] #1821
### Resources/Instructions
- [RP008 Research Overview](https://github.com/hackforla/tdm-calculator/wiki/RP008:-FAQ-Page-Usability-Testing)
- [Spreadsheet](https://docs.google.com/spreadsheets/d/1m4l2BKm_nKL1nUQFPl1pME01w4Kk7esNVu-GiJQyjAE/edit?gid=0#gid=0)
- [2025-04-15 Release Deck, Slide 1665](https://docs.google.com/presentation/d/1_Xszms-WP5drcEXG3E_d8EiJ7qqtgqehZ1-Hw6p1xCw/edit#slide=id.g34cb9a1a267_0_385)
Contributor guide
Research direction
Start with the RP008 Research Overview, then review the linked dependency issues, spreadsheet, and release-deck slide. Follow the listed research-plan approval, question review, training, recruitment, interview, FigJam, and presentation tasks; done means completing the FAQ usability study and presenting documented findings to stakeholders.
Written by the indexing model from the issue text.
Assessment
- Domain
- design, testing
- Issue type
- Feature
- Difficulty
- 5/5
- Estimated time
- Over a week
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 25/100