gray-mueller / gray-mueller/ride-management-system-react-native

Login Failure in Enatega Multivendor Rider App on Android Phones

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Dominant language
TypeScript
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Description

Describe the bug
Users are encountering a critical issue where they are unable to log in to the Enatega Multivendor Rider App specifically on Android phones. Despite entering valid credentials, the app fails to authenticate, preventing riders from accessing and managing their tasks.

To Reproduce
Steps to reproduce the behavior:

Open the Enatega Multivendor Rider App on an Android phone.
Enter valid rider credentials (username/password).
Attempt to log in.
Expected behavior
After entering valid credentials, the app should successfully authenticate and grant access to the rider's dashboard and tasks.

Screenshots
https://github.com/ninjas-code-official/food-delivery-multivendor/assets/152266796/6f87664c-4e46-4ad3-8f5c-da5bddbc7a09

Smartphone:

Device: Android
Additional context

The issue is specific to Android phones and has been reported by multiple users.
Users have confirmed that their credentials are correct, but the login failure persists.
Any error messages or codes displayed during the login failure should be captured for further investigation.

Contributor guide

Open the contributing guide

Research direction

Start by reproducing the login failure on an Android phone with valid rider credentials and capture any displayed error messages or codes. Trace the Rider App's login flow from the failing authentication request; done means valid credentials authenticate successfully and open the rider dashboard with its tasks.

Written by the indexing model from the issue text.

Assessment

Tech stack
android, react-native, typescript
Domain
authentication, mobile
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Quiet
Clarity
Needs clarification
Newbie friendliness
35/100

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