Grey Screen Displayed After Placing an Order in Customer App

Describe the bug
After a user successfully places an order in the customer app, instead of being redirected to a confirmation screen or order tracking view, the app displays a blank grey screen. This gives the impression that the app has frozen or crashed, even though the order may have been placed.

To Reproduce
Steps to reproduce the behavior:

Add items to the cart

Proceed to checkout and complete the order

Observe the screen after placing the order

A grey, non-interactive screen appears

Expected behavior
The user should be redirected to a proper order confirmation page or order tracking screen with relevant order details and a success message.

Screenshots

XRecorder_20250619_02.mp4
Smartphone (please complete the following information):

Device: Samsung A15

OS: Android 14

App Version: [insert if known]

Additional context
This bug severely impacts the user experience by creating doubt about whether the order went through. It may be due to a broken route, missing screen rendering, or unhandled post-order API response.

Start by reproducing the checkout flow on the customer app using the reported Samsung A15 and Android 14 context, then trace the post-order navigation and API response. Done means the grey screen no longer appears and the user reaches a confirmation or order-tracking view with relevant order details and a success message.

Written by the indexing model from the issue text.