Rider "KoolRider" Unable to Log In

Describe the bug
The rider with the username "KoolRider" is unable to log in to the Rider application. Despite entering valid credentials, the login process fails.

To Reproduce

Navigate to the login page.
Enter the username: KoolRider.
Enter the correct password.
Click the Login button.
Expected behavior
The rider successfully logs into their account and accesses the dashboard.

Actual Result
The login process fails with no error message, or an error is displayed that does not clarify the issue.

Smartphone (please complete the following information):

Device: Samsung A15
OS: iOS17.6.1

Start by reproducing the failure from the Rider application's login page with the KoolRider credentials described in the issue, checking whether the result differs on the stated device and OS. Trace the login flow from the page through the dashboard transition and capture the actual error or failing request; done means valid credentials log in successfully or a clear, actionable error is shown.

Written by the indexing model from the issue text.