Inconsistent Behavior with Chat Popout Widget in Enatega Multivendor Customer App

Describe the bug
Users are experiencing inconsistent behavior when interacting with the chat popout widget in the Enatega Multivendor Customer App. Clicking on the chat popout widget sometimes results in a random redirection to the home page, and at other times, it redirects the user to the browser with a blank page. This behavior is erratic and not in line with the intended functionality of the chat feature.

To Reproduce
Steps to reproduce the behavior:

Open the Enatega Multivendor Customer App.
Locate the chat popout widget, typically located in the chat section on the left side bar of the app.
Click on the chat popout widget.
Expected behavior
Clicking on the chat popout widget should consistently open the chat interface within the app, providing users with a seamless communication experience.

Screenshots

screen-20240306-121723.mp4
Smartphone:

Device: iOS and android

Start by reproducing the chat popout widget behavior in the Enatega Multivendor Customer App on both iOS and Android, then trace the widget from the chat section in the left sidebar to its navigation entry point. Done means clicking the widget consistently opens the chat interface within the app instead of redirecting to the home page or a blank browser page.

Written by the indexing model from the issue text.