Customer App Crashes When Chatting with Rider (Enatega Multivender App)

Issue: Customer App Crashes When Chatting with Rider
Description:
When using the customer app to chat with a rider, the application crashes abruptly, causing an inconvenience for the customers. The crash occurs specifically during the chat functionality of the app, making it impossible for customers to communicate effectively with the assigned rider.

Steps to Reproduce:
Launch the customer app on a compatible device.
Log in to the app using valid credentials.
Initiate a ride request and wait for a rider to be assigned.
Once a rider is assigned, navigate to the chat feature within the app.
Begin a conversation by typing a message to the rider. As soon as the message is sent or during the chat interaction, the customer app crashes unexpectedly.
Expected Behavior:
The customer app should allow users to communicate seamlessly with the assigned rider through the chat feature without experiencing any crashes or disruptions. Customer should be able to send and receive messages smoothly throughout the ride.

Actual Behavior:
Upon using the chat functionality within the customer app, the application crashes abruptly.

Impact:
The inability to use the chat feature in the customer app hampers effective communication between customers and riders. This inconvenience can lead to misunderstandings, delays, and potentially even compromises the overall user experience. Resolving this issue promptly is crucial to maintain the reliability and functionality of the app.

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Activity

Start by reproducing the customer-app flow described in the issue: log in, request a ride, wait for rider assignment, open chat, and send a message. Capture the crash logs and trace the failure to the customer chat entry point; done means messages can be sent and received during a ride without the app crashing.

Written by the indexing model from the issue text.