Order Cancellation Functionality Missing on Enatega-Multivendor Customer Website and App.

Issue: Order Cancellation Functionality Missing on Customer Website and App.
Description:
A significant issue has been identified on customer website. The order cancellation functionality is missing, preventing users from canceling their orders when necessary.

Impact:
User Frustration: Customers who wish to cancel their orders may become frustrated when they are unable to do so, resulting in a negative user experience.

Inconvenience: The absence of order cancellation functionality can inconvenience customers and disrupt their ability to manage their orders effectively.

Steps to Reproduce:
Log in to the customer website and app.
Access an order that you wish to cancel.
Observe that there is no option or button available to initiate the order cancellation process.
Expected Resolution:
The order cancellation functionality should be added to the customer website and app, allowing users to cancel their orders easily when required. This feature is essential for providing a smooth and user-friendly experience, allowing customers to have control over their orders. Addressing this issue is crucial for customer satisfaction.

Screenshot 2023-10-13 164149

Start by locating the customer order screen in the website and app, then trace how orders are fetched and updated. Confirm the allowed cancellation conditions and existing order-status handling before implementing the flow. Done means customers can find a cancellation action, complete cancellation successfully, and see the updated status in both clients.

Written by the indexing model from the issue text.