Inconsistent Behavior with Chat Popout Widget in Enatega Multivendor Customer App

Describe the bug
Users are experiencing inconsistent behavior when interacting with the chat popout widget in the Enatega Multivendor Customer App. Clicking on the chat popout widget sometimes results in a random redirection to the home page, and at other times, it redirects the user to the browser with a blank page. This behavior is erratic and not in line with the intended functionality of the chat feature.

To Reproduce
Steps to reproduce the behavior:

Open the Enatega Multivendor Customer App.
Locate the chat popout widget, typically located in the chat section on the left side bar of the app.
Click on the chat popout widget.
Expected behavior
Clicking on the chat popout widget should consistently open the chat interface within the app, providing users with a seamless communication experience.

Screenshots

screen-20240306-121723.mp4
Smartphone:

Device: iOS and android

Reproduce the issue on the Enatega Multivendor Customer App on both iOS and Android, starting from the chat section and its left sidebar popout widget. Trace what happens after the widget is clicked and compare the in-app, home-page, and blank-browser outcomes. Done means the widget consistently opens the chat interface inside the app.

Written by the indexing model from the issue text.