google / google/site-kit-wp

Improve the AdSense module setup loop while account or site statuses are not set to 'ready'

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#8,255 0 comments 0 reactions 1 assignee Claimed by @nfmohit View on GitHub
Module: AdSense Team Review Type: Support UX
Dominant language
JavaScript
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Description

## Bug Description

When a Site Kit users AdSense account or site statuses are not set to '**ready**', users are stuck in an AdSense module setup loop. In this scenario users will see the following when navigating to **Site Kit > Settings > Connected Services > AdSense**:

![image](https://github.com/google/site-kit-wp/assets/91896826/3591387b-c874-42df-94d7-2b0ba36e7cce)

The '**Complete setup for AdSense**' prompt and the '**continue module setup**' link are misleading as it implies that the user can complete the module setup in Site Kit at this stage. If their AdSense account or site statuses are not set to '**ready**' then they will not be able to complete the setup and be stuck in this loop until both statuses are set to '**ready**'.

We get many reports in the support forum where users aren't aware of this and are confused as to why they cannot complete the module setup in Site Kit.

It would be helpful at the minimum to rethink how the prompt and link above are worded to make this clearer for users. But if we could go even further and potentially handle this differently or provide some more context for the users that would be very helpful with this confusing setup stage.

We also have #7698 which can also tie into this issue.

## Steps to reproduce

1. Select to connect the AdSense module with a new account/site
2. While the account/site statuses are not set to 'ready', go to **Site Kit > Settings > Connected Services > AdSense**
3. Click on the '**continue module setup**' link

## Screenshots

Screenshot above.

## Additional Context

- PHP Version:
- OS: [e.g. iOS]
- Browser: [e.g. chrome, safari]
- Plugin Version: [e.g. 22]
- Device: [e.g. iPhone6]

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## Acceptance criteria

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## Implementation Brief

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### Test Coverage

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## QA Brief

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## Changelog entry

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Contributor guide

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