getsentry / getsentry/sentry

Issue Alerts Allow Updating Already Linked Jira Tickets

Open
#91,305 2 comments 1 reaction 0 assignees View on GitHub
Feature Product Area: Settings - Integrations
Dominant language
Python
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Merged PRs (30d)
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Description

### Problem Statement

When I make an issue alert, I have the option to create a new jira ticket using the jira integration, but not to update them.

### Solution Brainstorm

Support updating fields on existing jira tickets. For example, given these alert conditions, in my alert action I’d like to change the ‘label’, or ‘rank’ of the jira ticket that's already linked with the issue which got triggered.

### Product Area

Settings - Integrations

Contributor guide

Open the contributing guide

Research direction

Start with the issue-alert actions and Jira integration entry points under Settings - Integrations. Trace how an alert creates a Jira ticket and how linked tickets are identified, then define the fields that an update action must support. Done means an alert can update fields such as a label or rank on its already linked Jira ticket.

Written by the indexing model from the issue text.

Assessment

Tech stack
python
Domain
backend
Issue type
Feature
Difficulty
5/5
Estimated time
Over a week
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
25/100

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