getsentry / getsentry/sentry

[Custom Integrations] Webhooks > Issues Will Not Receive Feedback Issues

Open
#89,436 4 comments 0 reactions 0 assignees View on GitHub
Improvement Product Area: Settings - Developer Settings
Dominant language
Python
Stars
44.8k
Forks
4.9k
Avg merge
22h 21m
Merged PRs (30d)
586

Description

### Environment

SaaS (https://sentry.io/)

### Steps to Reproduce

- Make an internal integration
- Setup webhook url
- Set issue read and project read permissions
- Under webhooks section select issue (created, resolved, assigned, archived, unresolved)
- Send feedback event

### Expected Result

Sending feedback events creates a new issue and should trigger the webhook url when having an internal integration configured for an issue.

Image

### Actual Result

Sending feedback events creates a new issue with an event.type = generic and does not trigger webhook url but new issues having an event.type = error will.

### Product Area

Settings - Developer Settings

### Link

_No response_

### DSN

_No response_

### Version

_No response_

Contributor guide

Open the contributing guide

Research direction

Start by reproducing the SaaS internal integration flow described in the issue: configure issue webhooks, send a feedback event, and compare it with an error event. Trace how generic and error events are handled for issue creation and webhook delivery. Done means feedback-created issues trigger the configured issue webhook URL consistently.

Written by the indexing model from the issue text.

Assessment

Tech stack
python
Domain
api, backend
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
42/100

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.