getsentry / getsentry/sentry

Auto-replying User feedback

Open
#73,281 5 comments 4 reactions 0 assignees View on GitHub
Feature
Dominant language
Python
Stars
44.8k
Forks
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Avg merge
22h 21m
Merged PRs (30d)
586

Description

### Problem Statement

When a user submits feedback it falls into a black-hole, they don't get any real updates or confirmation outside of the app

### Solution Brainstorm

We would like the ability to send the user an email confirmation upon receipt of their feedback so they know that we got it.

It would be great to also send them a follow-up email when the corresponding sentry issue has been resolved

### Product Area

User Feedback

Contributor guide

Open the contributing guide

Research direction

The issue identifies the User Feedback product area but names no files, tests, or entry points. Start by locating the User Feedback implementation and clarifying email, consent, delivery, and resolution-link requirements; done should include confirmation after submission and a follow-up when the corresponding Sentry issue is resolved.

Written by the indexing model from the issue text.

Assessment

Tech stack
python
Domain
backend
Issue type
Feature
Difficulty
5/5
Estimated time
Over a week
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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