getsentry / getsentry/sentry

Alert Message Mismatch between Sentry and Microsoft teams integration

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#60,143 6 comments 0 reactions 0 assignees View on GitHub
Bug Product Area: Settings - Integrations Sync: Jira
Dominant language
Python
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Description

### Environment

SaaS (https://sentry.io/)

### Steps to Reproduce

We have encountered a situation where a user received an alert from the production environment, but the alert message contained data from the staging environment. The error itself in Sentry appears to be correct, indicating that the issue lies within the integration.

To Reproduce:
- Configure an alert for the production environment only.
- Trigger an event in the staging environment.
- Trigger a separate event but of the same issue in the production environment.
- Observe the alert message generated by the integration to contain the message of the Initial event from stagging.

### Expected Result

The alert message should accurately reflect the error that triggered the alert in the production environment.

### Actual Result

The alert message contains data from the staging environment, even though the alert was triggered in the production environment.

### Product Area

Settings - Integrations

### Link

_No response_

### DSN

_No response_

### Version

_No response_

┆Issue is synchronized with this [Jira Improvement](https://getsentry.atlassian.net/browse/FEEDBACK-1997) by [Unito](https://www.unito.io)

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