getsentry / getsentry/sentry

Allow pre-existing issues/tickets from 3rd party issue tracking integrations to change issue assignee

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#55,853 7 comments 0 reactions 0 assignees View on GitHub
Feature Product Area: Settings - Integrations
Dominant language
Python
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Description

### Problem Statement

Currently, Issues/Tickets from external ticketing platforms (ex. - JIRA, GH, Linear) can only influence the Sentry Issue’s assignee if:
a) the ticket was generated alongside the Sentry Issue, and
b) re-assigning the ticket’s assignee post-link

### Solution Brainstorm

Example Scenario: Customer links an existing JIRA ticket to a new Sentry issue. The JIRA ticket’s assignee auto-populates within the Sentry Issue.

### Product Area

Settings - Integrations

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