getsentry / getsentry/sentry

Clarify resolved email notification straight from the inbox

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#46,256 4 comments 0 reactions 0 assignees View on GitHub
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Python
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Description

### Problem Statement

"Resolved" status updates sent by email look strikingly similar to new issue notification emails…

This causes an adrenaline spike in our teams. We click on the email and see the large "Resolved issue" text without even enjoying the high. We head straight into the crash.

We'd like to know at a glance whether the email is about something we need to drop everything about, or some mundane clean-up of the Sentry backlog.

### Solution Brainstorm

Prefix `Resolved:` on subjects of these emails. Concept art:

![image](https://user-images.githubusercontent.com/4149052/227256528-4cdb6bf6-fdf3-44ce-a9a5-8c8c42fae6dd.png)

Contributor guide

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