Unlinking a Jira ticket from a Sentry issue is returning error
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@hobzcalvin is already working on this.
Since May 4, 2026.
Bug
Product Area: Settings - Integrations
Quality Sprint
Waiting for: Product Owner
- Dominant language
- Python
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Description
Problem Statement
- Open any issue which is linked to a JIRA ticket.
- Expand the "Issue Tracking" section to the right and hover on the JIRA ticket number.
- It will provide the user with the option to Unlink the Issue.
- Clicking on "Unlink Issue" shows the error message "Unable to unlink issue" error to the bottom right of screen.
Many users are seeing this error when they try to unlink the issue. The error message does not clearly tells the reason why unlinking failed.
Please let us know why some users see this error message, and if the reason is valid, provide correct and clear error message.
Solution Brainstorm
No response
Product Area
Issues
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Assessment
This issue has not been assessed yet.