I want to know which users are using my software

### Environment

SaaS (https://sentry.io/)

### What are you trying to accomplish?

I want to display which users are using our software (and the specific versions)

### How are you getting stuck?

I have added user ID reporting (the error details page indeed displays it), but the Releases page shows all zeros.

What should I do to make it display correctly?
Also, I cannot seem to find “User Count” on the details page. The documentation’s AI tells me:

1. How do I count how many users a specific release has?
In Sentry, “number of users” is primarily measured across two dimensions:

A. Total users / active users by Release
Navigate to the Releases page and click into a specific release:
You can view metrics such as:

In the release details, you can view:
User count
Metrics such as crash-free user rate. [[Release Details](https://docs.sentry.io/product/releases/release-details/)]
However, I cannot find this.
Thank you so much to anyone who can help!

### Where in the product are you?

Releases

### Link

https://xytime.sentry.io/explore/releases

### DSN

https://f48074b49e319f7b952583c283046259@o4510289605296128.ingest.de.sentry.io/4510681366659152

### Version

_No response_

Start with the Releases page and the linked Release Details documentation, then compare the reported user ID behavior with the release-level user count shown in the report. Done means identifying whether the missing count is a product defect, a configuration or release-association issue, or an unsupported view, with the expected behavior documented.

Written by the indexing model from the issue text.