getsentry / getsentry/sentry

Jira link issue modal can get stuck and fail to close after selecting an issue

Open
#107,036 2 comments 0 reactions 0 assignees View on GitHub
Bug Waiting for: Product Owner
Dominant language
Python
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Merged PRs (30d)
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Description

### Environment

SaaS (https://sentry.io/)

### Steps to Reproduce

- Open an issue in Sentry
- Click Link Jira Issue
- Select an existing Jira ticket
- Observe modal behavior after selection

### Expected Result

Jira issue is linked successfully

Modal closes after selection

### Actual Result

- Modal does not close after selecting a Jira issue
- UI appears to remain in a validation or navigation state (possibly tied to create-issue flow)
- User cannot dismiss the modal normally, blocking workflow

A screen recording demonstrating the behavior is attached to the corresponding Zendesk ticket and internal Linear ticket (see support references).

This appears related to state handling between “Create Jira Issue” and “Link Existing Issue” flows.

### Product Area

Settings - Integrations

### Link

_No response_

### DSN

_No response_

### Version

_No response_

Contributor guide

Open the contributing guide

Research direction

Start by reproducing the flow from Settings - Integrations: open an issue, choose Link Jira Issue, and select an existing Jira ticket. Compare the Create Jira Issue and Link Existing Issue states; done means the existing ticket links successfully and the modal closes without leaving a validation or navigation state.

Written by the indexing model from the issue text.

Assessment

Domain
frontend
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
42/100

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