getsentry / getsentry/sentry

Incorrect Issue Merging causing loss of Crash Visibility

Open
#103,283 5 comments 0 reactions 0 assignees View on GitHub
Product Area: Issues
Dominant language
Python
Stars
44.8k
Forks
4.9k
Avg merge
22h 21m
Merged PRs (30d)
586

Description

### Environment

SaaS (https://sentry.io/)

### Steps to Reproduce

Sentry is incorrectly merging unrelated issues, resulting in multiple crashes with different call stacks being combined into a single issue. This behavior prevents also impacts our Jira integration, where merged issues fail to generate Jira tickets.

For details, please see the internal ticket.

### Expected Result

Sentry should not merge unrelated issues with different call stacks

### Actual Result

Sentry is merging unrelated issues with different call stacks automatically.

### Product Area

Issues

### Link

_No response_

### DSN

_No response_

### Version

_No response_

Contributor guide

Open the contributing guide

Research direction

No file, test, or entry point is named. Start by reviewing the linked internal ticket and the issue-merging behavior, then reproduce the case with unrelated crashes and different call stacks; done means unrelated issues remain separate and Jira ticket creation is not blocked by merging.

Written by the indexing model from the issue text.

Assessment

Tech stack
python
Domain
backend, observability
Issue type
Bug
Difficulty
5/5
Estimated time
Over a week
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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