getsentry / getsentry/sentry

Auto-refresh for logs turns off after a short while due to some unspecified error

Open
#101,851 4 comments 0 reactions 0 assignees View on GitHub
Bug Product Area: Explore
Dominant language
Python
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Forks
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Avg merge
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Merged PRs (30d)
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Description

### Environment

SaaS ([https://sentry.io/]())

### Steps to Reproduce

* Go to Explore-Logs and select a period, filter on some text string that gives just a few log entries. I used 24H period and a filter that captured a single log event in that time.
* Enable auto-refresh.
* Open the browser Developer Tools on Network tab. Clear it.
* Note what logs you see.
* Wait 5-10 minutes.

### Expected Result

The auto-refresh continues to be active.

### Actual Result

The auto-refresh switch turns off. It has a hoverable message saying "Auto-refresh was disabled due to an error fetching logs"
The logs list is empty.
The Network tab in DevTools shows no obvious errors (status > 400 or similar).

This is on Chrome for Windows. It has been happening all day, very "reliably".

### Product Area

Explore

### Link

*No response*

### DSN

[https://898f4675a355bc60e649045af6055299@o4507384124801024.ingest.us.sentry.io/4507384132009984]()

### Version

*No response*

Contributor guide

Open the contributing guide

Research direction

Start by reproducing the issue in Explore-Logs with the stated 24H period, sparse text filter, auto-refresh, and browser Network tools. Confirm the refresh switch disables after 5–10 minutes and determine the fetching error; done means refresh remains enabled and the logs list continues updating.

Written by the indexing model from the issue text.

Assessment

Domain
frontend, observability
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
30/100

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