getsentry / getsentry/sentry

Improve messaging for Billing members when attempting to view or invite members

Open
#100,614 3 comments 0 reactions 0 assignees View on GitHub
Bug Product Area: Settings - Members
Dominant language
Python
Stars
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Forks
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Avg merge
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Merged PRs (30d)
586

Description

### Problem Statement

Reported via [ZD ticket](https://sentry.zendesk.com/agent/tickets/163623): Currently, billing members who attempt to use the Invite Members option receive the error message "Failed to load members". This is misleading because billing admins do not have permissions to view the member list or invite users. A clearer message should state that billing members cannot view or invite members.
View members as billing member:
Image

Invite members as billing member:

Image

### Solution Brainstorm

_No response_

### Product Area

Settings - Members

Contributor guide

Open the contributing guide

Research direction

Start in Settings - Members and reproduce both the member-list and Invite Members flows as a billing member. Trace where the "Failed to load members" message is selected, then update the messaging to explain that billing members cannot view or invite members. Verify both affected flows display the clearer permission message.

Written by the indexing model from the issue text.

Assessment

Tech stack
python
Domain
authorization
Issue type
Bug
Difficulty
2/5
Estimated time
1-3 hours
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
45/100

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