getsentry / getsentry/self-hosted

Cannot see some traces and spans

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#3,579 4 comments 0 reactions 0 assignees View on GitHub
Waiting for: Product Owner
Dominant language
Shell
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Description

### Self-Hosted Version

25.1.0

### CPU Architecture

x86_64

### Docker Version

27.4.0

### Docker Compose Version

v2.31.0

### Machine Specification

- [x] My system meets the minimum system requirements of Sentry

### Steps to Reproduce

Enable organizations:performance-trace-explorer feature

### Expected Result

Want to see spans and traces

### Actual Result

I enabled trace feature and see traces under Explore tab but if I click on some of them I see

Image

Also I don't see all spans that I see in sentry.io

self-hosted:

![Image](https://github.com/user-attachments/assets/8a005754-889c-4d08-9144-019c4882d8cf)

sentry.io:

Image

Thank you!

### Event ID

_No response_

Contributor guide

Open the contributing guide

Research direction

Start by reproducing the issue on self-hosted version 25.1.0 with the organizations:performance-trace-explorer feature enabled. Compare trace details and span lists in the Explore tab with sentry.io, and collect the affected trace identifiers and relevant service logs. Done means the missing traces and spans are reproduced and their cause or expected behavior is documented.

Written by the indexing model from the issue text.

Assessment

Tech stack
docker, docker-compose, shell
Domain
devops, observability
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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