FC account disabled
- Dominant language
- Python
- Stars
- 562
- Forks
- 410
- Avg merge
- 22h 15m
- Merged PRs (30d)
- 197
Description
The customer had an account on [hello@ambientworks.io](mailto:hello@ambientworks.io), and he just disabled it today thinking it would be the same as pausing it. He couldn't find a good place to pause it so he thought he would click the disable but it seems to have deleted the whole thing. He saw the data would be kept for 1 week, can we recover this so that he can export and re-import whenever they are ready?
I need support to help this customer
## Description of the issue
## Context information (for bug reports)
**Output of `bench version`**
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## Steps to reproduce the issue
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### Observed result
### Expected result
### Stacktrace / full error message
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## Additional information
OS version / distribution, `Frappe` install method, etc.
Contributor guide
No contributing guide indexed for this repository
Research direction
This is a customer account-recovery request for hello@ambientworks.io, with no source file, entry point, reproduction steps, or test named. Start by reviewing the account-disable and one-week data-retention process with the support team; done means confirming whether the account can be recovered so the customer can export and re-import the data.
Written by the indexing model from the issue text.
Assessment
- Domain
- cloud
- Issue type
- Bug
- Difficulty
- 5/5
- Estimated time
- Over a week
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 15/100