frappe / frappe/press

FC account disabled

Open
#5,345 1 comment 0 reactions 0 assignees View on GitHub
bug
Dominant language
Python
Stars
562
Forks
410
Avg merge
22h 15m
Merged PRs (30d)
197

Description

The customer had an account on [hello@ambientworks.io](mailto:hello@ambientworks.io), and he just disabled it today thinking it would be the same as pausing it. He couldn't find a good place to pause it so he thought he would click the disable but it seems to have deleted the whole thing. He saw the data would be kept for 1 week, can we recover this so that he can export and re-import whenever they are ready?

I need support to help this customer

## Description of the issue

## Context information (for bug reports)

**Output of `bench version`**
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## Steps to reproduce the issue

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### Observed result

### Expected result

### Stacktrace / full error message

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## Additional information

OS version / distribution, `Frappe` install method, etc.

Contributor guide

No contributing guide indexed for this repository

Research direction

This is a customer account-recovery request for hello@ambientworks.io, with no source file, entry point, reproduction steps, or test named. Start by reviewing the account-disable and one-week data-retention process with the support team; done means confirming whether the account can be recovered so the customer can export and re-import the data.

Written by the indexing model from the issue text.

Assessment

Domain
cloud
Issue type
Bug
Difficulty
5/5
Estimated time
Over a week
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
15/100

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