[Question] Integration with Support/Issue in ERPNext
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Description
Hi,
How does the helpdesk feature integrate with existing feature in ERPNext?
- Can customer user login to helpdesk and log ticket? Got answer for this
- Can ticket be used to raise issues in Support? ERPNext sync with Support?
- How does the update / comment flow back? Got answer for this
- How does the SLA map between support and helpdesk?
Contributor guide
No contributing guide indexed for this repository
Research direction
The issue names ERPNext, Support, helpdesk tickets, comments, and SLA mapping, but no files, tests, or entry points. First clarify which unanswered integration behavior is required and how completion will be verified before locating the relevant integration code.
Written by the indexing model from the issue text.
Assessment
- Domain
- backend-api-design
- Issue type
- Feature
- Difficulty
- 5/5
- Estimated time
- Over a week
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 20/100