elementor / elementor/elementor
⛔ 🧩 🐞 After elementor pro update header and footer templates disappeared and not showing in both front and backend of Hello theme
- Dominant language
- PHP
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- Avg merge
- 1d 5h
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Description
### Prerequisites
- [X] I have searched for similar issues in both open and closed tickets and cannot find a duplicate.
- [X] The issue still exists against the latest stable version of Elementor.
### Description
After updating Elementor pro version lost all my header and footer templates. I am using the Hello theme. They do not show and when I go to the backend and open the footer or headers in elementor nothing is showing. It is as if all templates are suddenly empty.
### Steps to reproduce
Updated my site twice (just after release of the upgrade and a week later after restore) but happened again.
The second time I turned off all other plugins before installing, turned off the cache.
I went to WP Admin > Elementor > Tools to Regenerate Files & Data.
Deactivate features by going to WP Admin > Elementor > Settings > Features.
Turned plugins back on
But with the templates looking as if they are empty ofcourse they will not reappear
As I did the update in the ghost site I also imported the templates from the main site but still nothing.
### Isolating the problem
- [X] This bug happens with only Elementor plugin active (and Elementor Pro).
- [X] This bug happens with a Blank WordPress theme active ([Hello theme](https://wordpress.org/themes/hello-elementor/)).
- [X] I can reproduce this bug consistently following the steps above.
### System Info
Click to reveal
````txt
== Server Environment ==
Operating System: Linux
Software: LiteSpeed
MySQL version: MariaDB Server v10.5.23
PHP Version: 8.2.12
PHP Memory Limit: 512M
PHP Max Input Vars: 10000
PHP Max Post Size: 512M
GD Installed: Yes
ZIP Installed: Yes
Write Permissions: All right
Elementor Library: Connected
== WordPress Environment ==
Version: 6.4.1
Site URL: https://golfclubheelsum.com
Home URL: https://golfclubheelsum.com
WP Multisite: No
Max Upload Size: 512 MB
Memory limit: 40M
Max Memory limit: 512M
Permalink Structure: /%postname%/
Language: nl-NL
Timezone: Europe/Amsterdam
Debug Mode: Inactive
== Theme ==
Name: Hello Elementor
Version: 2.9.0
Author: Elementor Team
Child Theme: No
== User ==
Role: administrator
WP Profile lang: nl_NL
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/119.0
== Active Plugins ==
DethemeKit for Elementor
Version: 2.0.2
Author: deTheme
Elementor
Version: 3.17.3
Author: Elementor.com
Elementor Header & Footer Builder
Version: 1.6.17
Author: Brainstorm Force, Nikhil Chavan
Elementor Pro
Version: 3.17.1
Author: Elementor.com
ElementsKit Lite
Version: 3.0.2
Author: Wpmet
Elfsight Weather CC
Version: 1.3.1
Author: Elfsight
Envato Elements
Version: 2.0.12
Author: Envato
Essential Addons for Elementor
Version: 5.8.18
Author: WPDeveloper
MetForm
Version: 3.8.0
Author: Wpmet
Skyboot Custom Icons for Elementor - Elementor Icons library
Version: 1.0.7
Author: Skybootstrap
Sticky Header Effects for Elementor
Version: 1.6.10
Author: Rwattner
Templately
Version: 2.2.10
Author: Templately
== Gebruik van elementen ==
footer : 3
button : 1
container : 7
heading : 4
icon-list : 2
image : 1
nav-menu : 1
social-icons : 1
spacer : 1
header : 3
container : 3
image : 1
nav-menu : 1
page : 60
button : 211
container : 30
counter : 16
divider : 33
eael-content-ticker : 2
elementskit-accordion : 2
elementskit-blog-posts : 4
elementskit-button : 5
elementskit-heading : 4
elementskit-team : 6
elementskit-testimonial : 3
google_maps : 3
heading : 235
hotspot : 6
icon : 47
icon-box : 6
icon-list : 25
image : 30
image-box : 8
media-carousel : 2
metform : 2
nav-menu : 3
navigation-menu : 3
post-info : 6
posts : 4
price-list : 4
social-icons : 5
spacer : 25
tabs : 2
testimonial-carousel : 2
text-editor : 100
section : 29
button : 18
divider : 2
elementskit-header-search : 2
heading : 68
icon : 3
icon-box : 3
icon-list : 15
image : 9
mf-email : 1
mf-text : 1
mf-textarea : 1
navigation-menu : 2
post-comments : 1
post-info : 3
share-buttons : 1
shortcode : 1
social-icons : 1
spacer : 6
text-editor : 16
wp-post : 187
button : 63
container : 66
divider : 4
elementskit-heading : 2
heading : 42
image : 29
image-box : 1
image-carousel : 3
mf-button : 22
mf-checkbox : 74
mf-date : 52
mf-email : 24
mf-number : 32
mf-radio : 24
mf-telephone : 82
mf-text : 222
nav-menu : 2
post-comments : 1
post-info : 1
post-navigation : 1
posts : 4
share-buttons : 4
shortcode : 1
spacer : 69
text-editor : 111
theme-post-title : 1
video : 2
wp-page : 113
accordion : 3
button : 83
container : 55
divider : 9
eael-data-table : 8
elementskit-accordion : 1
elementskit-blog-posts : 2
elementskit-button : 4
elementskit-heading : 2
form : 1
google_maps : 2
heading : 395
hotspot : 19
html : 4
icon : 13
icon-list : 26
image : 62
image-box : 8
image-carousel : 1
image-gallery : 1
media-carousel : 2
metform : 11
post-info : 3
posts : 37
price-list : 8
spacer : 150
tabs : 4
testimonial-carousel : 2
text-editor : 177
toggle : 2
video : 1
single-post : 3
button : 2
divider : 1
heading : 2
navigation-menu : 1
post-comments : 1
posts : 1
share-buttons : 1
text-editor : 2
theme-post-title : 1
loop-item : 3
container : 1
theme-post-featured-image : 1
== Instellingen ==
cpt_support: post, page, e-landing-page, elementskit_content, elementor-hf
disable_color_schemes: yes
disable_typography_schemes: yes
allow_tracking: yes
unfiltered_files_upload: 1
== Eigenschappen ==
Custom Fonts: 0
Custom Icons: 0
== Integrations ==
recaptcha: Active
recaptcha_v3: Active
== Elementor experimenten ==
Geoptimaliseerde DOM-uitvoer: Standaard actief
Verbeterd laden van assets: Standaard actief
Verbeterd laden van CSS: Standaard inactief
Pictogrammen inline lettertype: Standaard inactief
Extra aangepaste onderbrekingspunten: Standaard actief
admin_menu_rearrangement: Standaard inactief
Flexbox container: Standaard inactief
Upgrade Swiper bibliotheek: Standaard inactief
Raster container: Standaard inactief
Default to New Theme Builder: Standaard actief
Hello Theme header & footer: Standaard inactief
Editor top balk: Standaard inactief
Geoptimaliseerd laden van Gutenberg: Standaard inactief
Bouwen met AI: Standaard inactief
Landingspagina's: Standaard actief
Geneste elementen: Standaard inactief
Lazy-load achtergrondafbeeldingen: Standaard inactief
Afbeelding laden optimaliseren: Standaard inactief
Globale stijlgids: Standaard inactief
Page Transitions: Standaard actief
Notes: Standaard actief
Form Submissions: Standaard actief
Scroll Snap: Standaard actief
Menu: Standaard inactief
Taxonomy Filter: Standaard inactief
== Log ==
Log: showing 20 of 362023-10-30 15:29:52 [info] Elementor data updater process has been completed. [array (
'plugin' => 'Elementor Pro',
'from' => '3.16.1',
'to' => '3.17.0',
)]
2023-11-23 11:31:49 [info] elementor::elementor_updater Started
2023-11-23 11:31:49 [info] Elementor/Upgrades - _on_each_version Start
2023-11-23 11:31:50 [info] Elementor/Upgrades - _on_each_version Finished
2023-11-23 11:31:50 [info] Elementor data updater process has been completed. [array (
'plugin' => 'Elementor',
'from' => '3.17.1',
'to' => '3.17.3',
)]
2023-11-23 11:31:50 [info] Elementor data updater process has been queued. [array (
'plugin' => 'Elementor',
'from' => '3.17.1',
'to' => '3.17.3',
)]
2023-11-23 11:34:10 [info] elementor-pro::elementor_pro_updater Started
2023-11-23 11:34:10 [info] Elementor Pro/Upgrades - _on_each_version Start
2023-11-23 11:34:10 [info] Elementor Pro/Upgrades - _on_each_version Finished
2023-11-23 11:34:10 [info] Elementor data updater process has been completed. [array (
'plugin' => 'Elementor Pro',
'from' => '3.17.0',
'to' => '3.17.1',
)]
2023-11-23 11:34:10 [info] Elementor data updater process has been queued. [array (
'plugin' => 'Elementor Pro',
'from' => '3.17.0',
'to' => '3.17.1',
)]
2023-11-23 11:34:11 [info] Elementor data updater process has been queued. [array (
'plugin' => 'Elementor Pro',
'from' => '3.17.0',
'to' => '3.17.1',
)]
2023-11-23 12:35:31 [info] Uploading Kit: [array (
'kit_id' => 'undefined',
'referrer' => 'local',
)]
2023-11-23 12:35:50 [info] Selected import runners: site-settings, plugins, templates, taxonomies, elementor-content, wp-content, elements-default-values
2023-11-23 12:35:50 [info] Import runner completed: site-settings ✓
2023-11-23 12:35:50 [info] Import runner completed: plugins ✓
2023-11-23 12:36:20 [info] Import runner completed: templates ✓
2023-11-23 12:36:21 [info] Import runner completed: taxonomies ✓
2023-11-23 12:38:32 [info] Import runner completed: elementor-content ✓
2023-11-23 12:38:34 [info] Import runner completed: wp-content ✓
PHP: showing 7 of 7PHP: 2023-10-17 18:42:48 [notice X 36][../wp-content/plugins/elementor/includes/elements/container.php::42] Creation of dynamic property Elementor\Includes\Elements\Container::$logical_dimensions_inline_start is deprecated [array (
'trace' => '
#0: ../wp-content/plugins/elementor/includes/elements/container.php(42): Elementor\Core\Logger\Manager -> rest_error_handler()
#1: ../wp-content/plugins/elementor/includes/managers/elements.php(89): Elementor\Includes\Elements\Container -> __construct()
#2: ../wp-content/plugins/elementor/includes/base/element-base.php(361): Elementor\Elements_Manager -> create_element_instance()
#3: ../wp-content/plugins/elementor/includes/base/element-base.php(1480): Elementor\Element_Base -> add_child()
#4: ../wp-content/plugins/elementor/includes/base/element-base.php(300): Elementor\Element_Base -> init_children()
',
)]
PHP: 2023-10-17 18:42:48 [notice X 36][../wp-content/plugins/elementor/includes/elements/container.php::43] Creation of dynamic property Elementor\Includes\Elements\Container::$logical_dimensions_inline_end is deprecated [array (
'trace' => '
#0: ../wp-content/plugins/elementor/includes/elements/container.php(43): Elementor\Core\Logger\Manager -> rest_error_handler()
#1: ../wp-content/plugins/elementor/includes/managers/elements.php(89): Elementor\Includes\Elements\Container -> __construct()
#2: ../wp-content/plugins/elementor/includes/base/element-base.php(361): Elementor\Elements_Manager -> create_element_instance()
#3: ../wp-content/plugins/elementor/includes/base/element-base.php(1480): Elementor\Element_Base -> add_child()
#4: ../wp-content/plugins/elementor/includes/base/element-base.php(300): Elementor\Element_Base -> init_children()
',
)]
PHP: 2023-11-23 11:31:50 [notice X 9][../wp-content/plugins/elementor/includes/elements/container.php::43] Creation of dynamic property Elementor\Includes\Elements\Container::$logical_dimensions_inline_end is deprecated [array (
'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2023-11-23 11:34:30 [notice X 4][../wp-content/plugins/elementor/includes/base/controls-stack.php::228] hexdec(): Passing null to parameter #1 ($hex_string) of type string is deprecated [array (
'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2023-11-23 12:05:40 [warning X 2][../wp-content/plugins/elementor/app/modules/import-export/module.php::753] Attempt to read property "label" on null [array (
'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2023-11-23 12:36:20 [warning X 1][../wp-content/plugins/elementor-pro/core/app/modules/import-export/runners/import/templates.php::103] Undefined array key "conditions" [array (
'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2023-11-23 12:38:34 [notice X 1][../wp-content/plugins/elementor/core/utils/import-export/parsers/wxr-parser-simple-xml.php::53] Function libxml_disable_entity_loader() is deprecated [array (
'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
== Elementor - Compatibility Tag ==
DethemeKit for Elementor: Compatibiliteit niet gespecificeerd
Elementor Header & Footer Builder: Compatibel
Elementor Pro: Compatibel
Envato Elements: Niet compatibel
Essential Addons for Elementor: Compatibel
Skyboot Custom Icons for Elementor - Elementor Icons library: Compatibiliteit niet gespecificeerd
Sticky Header Effects for Elementor: Compatibiliteit niet gespecificeerd
== Elementor Pro - Compatibility Tag ==
Elementor Header & Footer Builder: Compatibel
Envato Elements: Niet compatibel
Essential Addons for Elementor: Compatibel
````
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