Won't Connect to WiFi network

## Prerequisites
- [x] Intel WiFi
- [x] Elementary OS Hera

## Describe the bug
Today at work, I couldn't connect to the WiFi network. I haven't connected to this network before so it was first.
Other available networks did work, I got the passphrase box. but for this specific work network called "sarc" which uses WPA2 AES encryption broadcasted by DLINK WAP. the passphrase box didn't appear, instead it showed a little "x" icon near the wifi signal bars.
In order to connect to the internet, I used "nmcli" which connected to the network successfully

If applicable, add screenshots or screen recordings to help explain your problem.

### To Reproduce
I don't believe I can replicate the process, but it was a new network I hadn't connected to it before

### Expected behavior
Passphrase box pops up

## Platform Information
-- OS: Hera 5.1.2
-- Linux: 5.3.0-42-Generic x64

Please check what applies:

- [ ] I'm using the latest version from git that I've manually compiled
- [x] I'm using the latest released stable version