element-hq / element-hq/synapse

Unable to deactivate users when identity server is disabled

Open
#8,411 0 comments 0 reactions 0 assignees View on GitHub
A-Account-Deactivation O-Occasional S-Major Security T-Defect
Dominant language
Python
Stars
4.6k
Forks
600
Avg merge
5d 22h
Merged PRs (30d)
51

Description

This issue has been migrated from [#8411](https://github.com/matrix-org/synapse/issues/8411).

---

### Unable to deactivate users when identity server is disable
I have selfhosted Synapse server.
Some of them used ` vector.im ` identity server.
![Screenshot_279](https://user-images.githubusercontent.com/20167720/94406475-5f32db00-0172-11eb-90b3-176b3a892773.png)

When I tried to deactivate users I've got an error

```
{
"errcode": "M_UNKNOWN",
"error": "Failed to remove threepid from ID server"
}
```

As I understand it is impossible to deactivate user from selfhosted Synapse if identity server is disable or not working.

Other users who not connected to ` vector.im ` were successfully removed.

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.