element-hq / element-hq/synapse
Unable to change nickname in only one room (duplicate auth_events)
- Dominant language
- Python
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Description
### Description
There's a user in my homeserver that is unable to change his nickname in one specific room. They changed it when going on vacation some months ago and since they are back, the nickname change fails for them, but only on that room.
Every time the user tries to change the nickname globally works, except for this room specifically. Changing it for the room with `/myroomnick` fails as well.
The error is the following:
```
Jan 12 13:18:09 matrix matrix-synapse-worker-23[3897957]: synapse.handlers.message - 1550 - WARNING - PUT-35620 - Denying new event
because 403: Event $17682202892160gVEiz:domain.com has duplicate auth_events for ('m.room.member', '@username:domain.com'): $17516282973717OfdWM:domain.com and $17516282973314tVTeN:domain.com
```
Checking the room history from Element and the database, indeed, the previous nickname change appears to be duplicated. This is how it looks in the database:
```
event_id | type | room_id | origin_server_ts | received_ts | sender | instance_name | stream_ordering | state_key | rejection_reason
---------------------------------+---------------+--------------------------------+------------------+---------------+--------------------+---------------+-----------------+--------------------+------------------
$17516282973314tVTeN:domain.com | m.room.member | !gIpatCzkjPsVlZDsIw:domain.com | 1751628297429 | 1751628297504 | @username:domain.com | worker-15 | 34368317 | @username:domain.com |
$17516282973717OfdWM:domain.com | m.room.member | !gIpatCzkjPsVlZDsIw:domain.com | 1751628297457 | 1751628297597 | @username:domain.com | worker-15 | 34368318 | @username:domain.com |
(2 rows)
```
Is there any way in which we can recover from this situation?
If you need more information, let me know and I'll try to provide it as soon as possible.
### Steps to reproduce
We are not able to reproduce this situation with any other user.
### Homeserver
igalia.com
### Synapse Version
"server_version": "1.147.1"
### Installation Method
pip (from PyPI)
### Database
PostgreSQL 15
### Workers
Multiple workers
### Platform
Debian 12 running inside an LXC
### Configuration
_No response_
### Relevant log output
```shell
Jan 12 13:18:09 matrix matrix-synapse-worker-23[3897957]: synapse.handlers.message - 1550 - WARNING - PUT-35620 - Denying new event
because 403: Event $17682202892160gVEiz:domain.com has duplicate auth_events for ('m.room.member', '@username:domain.com'): $17516282973717OfdWM:domain.com and $17516282973314tVTeN:domain.com
```
### Anything else that would be useful to know?
_No response_
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