element-hq / element-hq/element-x-android

Android app can't connect, but PC browser works

Open
#5,627 6 comments 1 reaction 0 assignees View on GitHub
O-Uncommon S-Major T-Defect Z-Custom Homeserver
Dominant language
Kotlin
Stars
2.4k
Forks
624
Avg merge
1d 14h
Merged PRs (30d)
149

Description

### Steps to reproduce

1. Try Connect from Android
2. It fails
3. Try from PC (Chrome)
4. It works

Error details on Android:

> We couldn't reach this homeserver. Please check that you have entered the homeserver URL correctly. If the URL is correct, contact your homeserver administrator for further help.
> [OK]

Server logs are empty, I'm using ESS version of the server.

Additionally, in yesterday’s chat with this person, since today I see a “!” mark next to each of their messages, with the text “Encrypted by a device not verified by its owner” appearing on hover. Yesterday there were no such badges. I don’t see such badges in other chats either.

### Outcome

#### What did you expect?

It should connect (it works for other users)

#### What happened instead?

It doesn't work

### Your phone model

_No response_

### Operating system version

Androiod

### Application version and app store

Element X for Android, the latest version (just installed from the Play)

### Homeserver

ESS Community

### Will you send logs?

No (the app doens't show any logs, the server don't have any lines related to this incident)

### Are you willing to provide a PR?

No

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.