element-hq / element-hq/element-web

All media 404 in Firefox

Open
#34,842 5 comments 1 reaction 0 assignees View on GitHub
A-Media O-Occasional S-Major T-Defect X-Needs-Info
Dominant language
TypeScript
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13.5k
Forks
2.8k
PR merge metrics
PR metrics pending

Description

### Steps to reproduce

Accessing via https://app.element.io, on my homeserver running latest synapse.

Scrolling back up through a chat with media (images/videos) in Firefox all errors with "Unable to show image due to error". Videos fail to play.

Image

In the browser network tab, these requests show 404 responses.

Image

No such 404s are observed in Chromium, the media loads fine there. Same in Element X mobile app.

### Outcome

#### What did you expect?

Expected media to load

#### What happened instead?

Media didn't load

### Operating system

Linux

### Browser information

Firefox 153

### URL for webapp

app.element.io

### Application version

Element 1.12.26

### Homeserver

synapse 1.156.0

### Will you send logs?

Yes

Contributor guide

Open the contributing guide

Research direction

Start by reproducing the failure at app.element.io in Firefox 153 and inspect the media requests in the browser network tab, comparing them with Chromium where media loads correctly. Trace the web app's media loading path from the failing requests; done means images and videos load in Firefox without 404 responses.

Written by the indexing model from the issue text.

Assessment

Tech stack
typescript
Domain
frontend
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Active
Clarity
Mostly clear
Newbie friendliness
55/100

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