element-hq / element-hq/element-web

Unable to restore session - "If you have previously used a more recent version of Element, your session may be incompatible with this version", but version is the current

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#33,296 3 comments 0 reactions 0 assignees View on GitHub
A-Electron A-Session-Mgmt O-Uncommon S-Critical T-Defect X-Needs-Info
Dominant language
TypeScript
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Description

### Steps to reproduce

1. Move a working Element profile from a machine with ubuntu 24.4 to another machine with ubuntu 26.4
2. Start element with the profile

### Outcome

#### What did you expect?
Element starting correctly with the same status as before - using the existing keys and with the history and everything

#### What happened instead?
Error message:

"Unable to restore session. We encountered an error trying to restore your session.
If you have previously used a more recent version of Element, your session may be incompatible with this version. Close this window and return to the more recent version.
Clearing your browser's storage may fix the problem, but will remove this device and cause any encrypted chat history to become unreadable."

I had multiple Element profiles. Another profile is working just fine on the new machine.

### Operating system

Ubuntu 26.4

### Application version

Element version: 1.12.15; Crypto version: Rust SDK 0.16.0 (1ac734e), Vodozemac 0.9.0

### How did you install the app?

with apt, using the installation instructions on https://element.io/en/download#linux

### Homeserver

matrix.org

### Will you send logs?

Yes

Contributor guide

Open the contributing guide

Assessment

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