element-hq / element-hq/element-web

Element Desktop can't sign in after fresh install on Linux

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#32,290 6 comments 0 reactions 0 assignees View on GitHub
A-Authentication A-Electron T-Defect
Dominant language
TypeScript
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Description

1. Install fresh Ubuntu (20.04 tested)
2. Install element from repository as insrtucted
3. Log in to existing account (hacklab.fi, the account should work itself)
4. Signing in... never ends

![Screenshot from 2021-05-05 13-47-52](https://user-images.githubusercontent.com/81116/117130295-860c5c00-ada8-11eb-9007-a3691332af43.png)

This happened to friend on same server earlier and the solution was to have gnome-keyring set up. My analysis is that Element/Electron assumes keyring is set up in the operating system earlier and tries to use it for credentials store. On freshly installed system this is not the case and the bug is triggered.

I'll set up the keyring manually next and comment here if that was the cause.

For the desktop app:

- **OS**: Ubuntu 20.04
- **Version**: 1.7.26

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