element-hq / element-hq/element-web

Element desktop segfault after starting jitsi conference

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#32,195 2 comments 0 reactions 0 assignees View on GitHub
A-Electron A-Element-Call O-Uncommon S-Critical T-Defect
Dominant language
TypeScript
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Description

### Steps to reproduce

Today I updated the server via [ansible-playbook](https://github.com/spantaleev/matrix-docker-ansible-deploy) and now jitsi can not start in a widget of desktop Element app. I simply see gray screen and two lines in logs:

```
Sep 16 21:22:37 seventh-ubuntu-home kernel: element-desktop[90440]: segfault at 283ff4a6ffff ip 000030142ce00d02 sp 00007ffc88348178 error 6
Sep 16 21:22:37 seventh-ubuntu-home kernel: Code: 89 7d e0 48 8b 4e 27 48 3b 21 0f 86 6b 00 00 00 85 d2 0f 84 42 00 00 00 8d 0c 10 89 45 d4 89 4d d0 8b 45 d4 33 c9 48 8b 56 17 <88> 0c 02 8b 45 d4 83 c0 01 8b 4d d0 3b c1 0f 84 14 00 00 00 8b 4d
```
Same thing if I join the beta, create videochat and trying to join it with video

```
Sep 16 21:23:43 seventh-ubuntu-home kernel: element-desktop[91037]: segfault at 283ff4a6ffff ip 000030142cdff742 sp 00007ffc88348178 error 6
Sep 16 21:23:43 seventh-ubuntu-home kernel: Code: 89 7d e0 48 8b 4e 27 48 3b 21 0f 86 6b 00 00 00 85 d2 0f 84 42 00 00 00 8d 0c 10 89 45 d4 89 4d d0 8b 45 d4 33 c9 48 8b 56 17 <88> 0c 02 8b 45 d4 83 c0 01 8b 4d d0 3b c1 0f 84 14 00 00 00 8b 4d
```

Backend dockers:

```
0b03f014dcc8 turt2live/matrix-dimension:latest
576184cb0562 nginx:1.23.1-alpine
f98d3ea48159 jitsi/jvb:stable-7648-4
9edc6bb504da jitsi/jicofo:stable-7648-4
b922083d73a8 jitsi/prosody:stable-7648-4
707d9b8c9515 jitsi/web:stable-7648-4
40ac532d00fa vectorim/element-web:v1.11.5
d04f4e060efa awesometechnologies/synapse-admin:0.8.5
b51bf585e633 coturn/coturn:4.6.0-r0-alpine
3b4ff41c99b5 matrixdotorg/synapse:v1.67.0
794ea3d0e786 postgres:14.4-alpine
8e1a61c9c63b devture/exim-relay:4.95-r0-4
```

1. Where are you starting? What can you see?
Private room with 10 members. We have a Jitsi Video Conference widget on top of it.

2. What do you click?
Join Conference.

3. More steps…
It asked my name on pre-meeting screen, then I push Join meeting and see only grey screen.
Same proccess work fine in Element web, I have problem only with Element desktop.

### Outcome

#### What did you expect?
Join meeting, talk with others.

#### What happened instead?
Grey screen, segfault in logs.

### Operating system

Ubuntu 22.04.1

### Application version

Element version: 1.11.5 Olm version: 3.2.12

### How did you install the app?

repository

### Homeserver

selfhosted via https://github.com/spantaleev/matrix-docker-ansible-deploy

### Will you send logs?

Yes

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

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