element-hq / element-hq/element-web

macOS: When system-wide web proxy is enabled element can't connect

Open
#32,179 0 comments 0 reactions 0 assignees View on GitHub
A-Electron T-Defect Z-macOS Z-Official
Dominant language
TypeScript
Stars
13.5k
Forks
2.8k
PR merge metrics
PR metrics pending

Description

### Steps to reproduce

On macOS enable a system-wide web proxy as shown here:

https://support.apple.com/de-de/guide/mac-help/mchlp25912/13.0/mac/13.0

### Outcome

Element app can't connect to server any more:

> Verbindung zum Server wurde unterbrochen.
> Nachrichten werden gespeichert und gesendet, wenn die Internetverbindung wiederhergestellt ist.

until the proxy is disabled.

This does **not** happen when using element in a browser!

### Operating system

macOS 13.1 (22C65)

### Application version

1.11.17 (1.11.17)

### How did you install the app?

Downloaded dmg from element.io

### Homeserver

_No response_

### Will you send logs?

No

Contributor guide

Open the contributing guide

Research direction

Start by reproducing the failure in the downloaded macOS app with a system-wide web proxy enabled, then compare it with Element in a browser as described in the issue. Trace the desktop app's proxy and connection entry points; done means the app connects to its server while the proxy remains enabled.

Written by the indexing model from the issue text.

Assessment

Tech stack
electron, macos, typescript
Domain
desktop, networking
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.