element-hq / element-hq/element-web

"Connectivity to the server has been lost."

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#32,166 17 comments 0 reactions 0 assignees View on GitHub
A-Electron A-Status-Bar O-Frequent S-Critical T-Defect X-Community-Supported-Platform Z-Suse
Dominant language
TypeScript
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Description

### Steps to reproduce

I tried to check an element DM I had, and I had the following message:

This room is running room version 10, which this homeserver has marked as unstable."

I checked my other rooms on matrix.org, and they had the following:

"Connectivity to the server has been lost.
Sent messages will be stored until your connection has returned."

This happened in the last half a week. Probably earliest of Friday, but I was away for the weekend. I am using OpenSuse TW, and updated to the latest version, and restarted computer, and it did not resolve.

I do not know if this is a central issue or a local one or how to approach it. I did see someone in reddit had the same issue from 15 days ago though.

I have no idea how to diagnose or troubleshoot this issue. I don't know if it's a local or central issue. Any help would be appreciated.

Information for package element-desktop:
----------------------------------------
Repository : openSUSE-Tumbleweed-Oss
Name : element-desktop
Version : 1.11.30-1.1
Arch : noarch
Vendor : openSUSE
Installed Size : 11.3 MiB
Installed : Yes
Status : up-to-date
Source package : element-desktop-1.11.30-1.1.src
Upstream URL : https://github.com/vector-im/element-desktop
Summary : A glossy Matrix collaboration client - desktop
Description :
A glossy Matrix collaboration client - desktop

### Outcome

#### What did you expect?

The client to start and connect so I could use element.

#### What happened instead?

It's unusable without a connection

### Operating system

OpenSuse TW

### Application version

1.11.30-1.1

### How did you install the app?

Zypper, I think

### Homeserver

matrix.org

### Will you send logs?

Yes

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

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