element-hq / element-hq/element-web

All keys are lost after reboot (again)

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#32,159 0 comments 0 reactions 0 assignees View on GitHub
A-E2EE A-Electron O-Uncommon S-Critical T-Defect
Dominant language
TypeScript
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Description

### Steps to reproduce

1. Where are you starting? What can you see? Notebook booted, Element: Anmeldeinformationen und Schlüssel sind weg. Probiere neu anmelden. ...
2. What do you click? Element again installed. Same Errormessage. "Abmelden", sign out and sign in again. Log in via browser, send request for keys, leave groups and enter again.
3. More steps… Next day after new boot same problem.

### Outcome

#### What did you expect?
Just be logged in an see the messages.
#### What happened instead?
Errormessage.

### Operating system

Windows 11 Pro

### Application version

22H2 Build 22621.1778

### How did you install the app?

Download from official website: https://packages.riot.im/desktop/install/win32/x64/Element%20Setup.exe

### Homeserver

matrix.ecker-ecker.de

### Will you send logs?

Yes

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

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