element-hq / element-hq/element-web

Unable to restore session due to missing session data

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#32,108 4 comments 0 reactions 0 assignees View on GitHub
A-E2EE-Key-Backup A-Electron A-Session-Mgmt O-Frequent O-Occasional S-Critical S-Major T-Defect
Dominant language
TypeScript
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Description

### Steps to reproduce

1. Login into Element Desktop
2. Close Element Desktop
3. Start Element Desktop
4. "Unable to restore session" appears
5. Click "Clear Storage and Sign out"
6. Signing in waits forever, but never succeeds
7. `rm -r .config/Element` to get Element Desktop into a usable state
8. Now, login into Element Desktop succeds

Additionally, Element Desktop fails to recover encryption keys from server key backup, but successfully imports encryption keys from a file which are saved in element-web from firefox.

### Operating system

Ubuntu 22.04.4 LTS

### Application version

1.11.59

### How did you install the app?

deb https://packages.element.io/debian/ default main

### Homeserver

comsys.rwth-aachen.de

### Will you send logs?

Yes

Contributor guide

Open the contributing guide

Assessment

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