element-hq / element-hq/element-web

Element Desktop became unresponsive while just scrolling through a room

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#32,052 0 comments 0 reactions 0 assignees View on GitHub
A-Electron A-Performance A-Timeline customer-support O-Uncommon S-Major T-Defect
Dominant language
TypeScript
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Description

### Steps to reproduce

unknown

### Outcome

An ESS customer had this issue in Element Desktop:

> I was catching up on messages after a week of the client being offline and while just casually scrolling through a room, the Element Desktop UI froze on me. I was able to minimize the window and right click/quit the app in the tray, unlike in the past where I had to have Windows kill the process.
>
> I saw some CPU usage in Element spike at the time of the issue, see the screenshot below:
>
> ![Image](https://github.com/user-attachments/assets/356007ce-3281-4842-bb81-24b96ef0ce4f)

### Operating system

Windows 10

### Application version

1.11.92

### How did you install the app?

_No response_

### Homeserver

ESS Synapse 1.116.0+lts.2

### Will you send logs?

Yes

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

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