element-hq / element-hq/element-web

Account information is lost

Open
#32,015 2 comments 0 reactions 0 assignees View on GitHub
A-Authentication A-E2EE A-Electron A-Session-Mgmt O-Occasional S-Major T-Defect
Dominant language
TypeScript
Stars
13.5k
Forks
2.8k
PR merge metrics
PR metrics pending

Description

### Steps to reproduce

1. Install Element
2. Use it normally
3. Wait a few weeks
4. Start it again
5. ???

I don't know how to accurately reproduce it. This just happens every now and again. Once every 2-4 weeks I guess.

### Outcome

#### What did you expect?
It works normally

#### What happened instead?
I'm logged out all the way to the start with the mountain lake screen, and need to re-login, and authenticate the session with the QR code and all that.

Also incidentally, the verification is always "cancelled" the first I try. I always have to retry. Might be worth getting that fixed. Not sure if the problem is on mobile or desktop - you know that better than I do, presumably.

### Operating system

Windows 10

### Application version

Element version: 1.12.0 Crypto version: Rust SDK 0.14.0 (c3b7918), Vodozemac 0.9.0

### How did you install the app?

_No response_

### Homeserver

matrix.org

### Will you send logs?

Yes

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.