element-hq / element-hq/element-web

Stuck "key storage out of sync" toast

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#31,683 2 comments 0 reactions 0 assignees View on GitHub
A-E2EE A-E2EE-Key-Backup O-Uncommon S-Major T-Defect Team: Crypto
Dominant language
TypeScript
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Description

### Steps to reproduce

When I reset my recovery key on my phone, my PC got out of sync.

There is a pop-up on the top left with 2 options:
I tried the "Enter a recovery key" option and the message remained.
I tried the "Forgot recovery key?" option and the message remained.

In a follow-up screen, after going through the steps of each option it says:
"Your key storage is out of sync. Click one of the buttons below to fix the problem."
It doesn't seem to fix. What can I do the fix this?

### Outcome

#### What did you expect?

#### What happened instead?

### Operating system

Linux Mint

### Application version

Element Nightly version: 2026010801

### How did you install the app?

https://try.element.io/get-started

### Homeserver

matrix.org

### Will you send logs?

Yes

Contributor guide

Open the contributing guide

Assessment

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