element-hq / element-hq/element-web

Audio voice settings not taking/changing (audio output)

Open
#31,587 0 comments 0 reactions 0 assignees View on GitHub
A-VoIP O-Occasional S-Major T-Defect
Dominant language
TypeScript
Stars
13.5k
Forks
2.8k
PR merge metrics
PR metrics pending

Description

### Steps to reproduce

Using Element v1.12.7 under windows.
When placing call (legacy or element), the audio output (Settings:Voice & Video) selection option no longer applies changes. I have two different usb headsets (jabra pro & plantronics). Both show up as USB Devices (e.g. 0b0e:1041) in the selection box but when selecting them audio is not re-directed. (for example audio output comes from the main speakers only and does not switch to headset) likewise audio input (microphone) does not switch, it only takes the microphone of the first device.

This is relatively a 'new' issue (I.e. was working back in early November 2025 but I did not record what version that was and when updated it no longer switches).

Don't know if it's related to #17624 or #20787 As both of those are older issues which pre-date november in my case.

### Outcome

#### What did you expect?
When using the pull down selection menu in the voice settings section to effect the change of input/output to the desired device.

#### What happened instead?
No changes happened, no effect at all in changing input or output.

### Operating system

Windows Server 2022 21H2

### Application version

Element version 1.12.7

### How did you install the app?

Updated from within app itself so whatever the self update is pulling the update from.

### Homeserver

matrox.org

### Will you send logs?

Yes

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.