element-hq / element-hq/element-web

Element logs me out regularly

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#30,826 3 comments 0 reactions 0 assignees View on GitHub
A-E2EE A-Session-Mgmt O-Uncommon S-Critical T-Defect
Dominant language
TypeScript
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Description

### Steps to reproduce

More and more often (at the moment at least once per week), Element logs me out when my computer is on standby and I have to log in with my "recovery key". This worst part about this is that often messages get lost through this, producing this error (copied from raw data):

"{
"type": "m.room.message",
"content": {
"msgtype": "m.bad.encrypted",
"body": "** Unable to decrypt: DecryptionError: This message was sent before this device logged in, and key backup is not working. **"
}
}"

### Outcome

#### What did you expect?

#### What happened instead?

### Operating system

Windows 11 pro (24H2); 64-bit

### Application version

Version von Element: 1.11.112
Krypto-Version: Rust SDK 0.13.0 (f64839e), Vodozemac 0.9.0

### How did you install the app?

not sure

### Homeserver

element.rc-trust.ai
/
element.rc-trust.ai/index.html

### Will you send logs?

Yes

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

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