element-hq / element-hq/element-web

Login takes forever

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#29,849 1 comment 0 reactions 0 assignees View on GitHub
A-Login A-Performance O-Uncommon S-Major T-Defect
Dominant language
TypeScript
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PR metrics pending

Description

### Steps to reproduce

Since around two weeks ago, trying to log into our self hosted server just loads forever. Previously this worked fine.

![Image](https://github.com/user-attachments/assets/774129d0-1696-4ede-80f0-76dcedb5bb15)

I then need to click on "Logout" and enter my credentials and recovery key to login. The next time I close and open the tab, this happens again.

It seems that in the background some requests take a long time:

![Image](https://github.com/user-attachments/assets/f534051a-c4de-4132-ad1c-8e5bf1b1db5a)

I'm on Firefox 128.9.0esr, but other users have reported the same issue with Safari and Chrome.

The server is hosted and updated by etke, but I can provide logs and data as needed.
Currently the latest version v1.11.99 is running.

I appreciate any help!

### Outcome

#### What did you expect?

The login to succeed.

#### What happened instead?

The login takes forever.

### Operating system

Debian Linux

### Browser information

Firefox 128.9.0esr but also in other browsers as noted above

### URL for webapp

https://element.fossi-chat.org/

### Application version

v1.11.99

### Homeserver

Synapse v1.128.0

### Will you send logs?

Yes

Contributor guide

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Assessment

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