element-hq / element-hq/element-web

Video thumbnails incorrectly report "Error decrypting video" for network errors

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#28,060 9 comments 0 reactions 0 assignees View on GitHub
A-Media O-Frequent S-Minor T-Defect
Dominant language
TypeScript
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Description

Suppose the media repository is having a bad day, and returning 500 or 404 errors; or that the video you are looking for has been removed/was never correctly uploaded.

In that case, the following is shown in the timeline:

![image](https://github.com/user-attachments/assets/b59339ef-ccd8-42a4-8981-367c63f68159)

This is *not* a decryption error; instead it is a networking error. It should be caught and reported as such.

Related: https://github.com/element-hq/element-web/issues/27862, https://github.com/element-hq/element-web/issues/28016

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