element-hq / element-hq/element-web

"Unable to decrypt message" of other sessions

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#28,039 0 comments 4 reactions 0 assignees View on GitHub
A-E2EE O-Occasional O-Uncommon S-Critical S-Major T-Defect Z-UISI
Dominant language
TypeScript
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Description

### Steps to reproduce

I'm a new Matrix user, the Element app has been the best I've tried and I haven't had any issue... until last night. I have two operating systems, Debian 12 and Windows 10, on Linux I did not have this problem.

This is what happens:

1. Log in
2. Verify user with another device (SchildiChat on Android)
3. History is loaded normally, but messages cannot be decrypted.

![image](https://github.com/user-attachments/assets/ec1d5729-f437-4031-a552-7eba7d8af482)

### Outcome

#### What did you expect?

History and messages load normally.

#### What happened instead?

The history is loaded but messages cannot be decrypted.

### Operating system

Windows 10

### Application version

1.11.76

### How did you install the app?

https://element.io/download

### Homeserver

matrix.org

### Will you send logs?

Yes

Contributor guide

Open the contributing guide

Assessment

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