element-hq / element-hq/element-web

If you log out & in without setting up recovery, you get an unactionable "Confirm your identity" dialog

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#27,015 8 comments 0 reactions 0 assignees View on GitHub
A-Element-R A-Login O-Uncommon S-Minor T-Defect
Dominant language
TypeScript
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Description

[Updated 2026-02-16]

1. Sign up
2. Immediately log out, before setting up 4S
3. Log back in:
Image

There is no clear action for the user to take here. The "learn more" button takes you to an unhelpful part of our FAQ. I want to confirm, and don't want to click "Can't confirm?" yet.

Because I don't have any other devices and haven't set up a recovery key, I do need to reset my identity, but I was paralysed at this stage.

It would be much clearer if the user was simply told that they must reset their crypto identity (taken straight to a "You must reset your cryptographic identity page) and how to avoid this in the future.

Contributor guide

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